Terms and Conditions

Prices for International customers are FOB, Wilmington, Ohio USA or Mississauga Ontario Canada. All orders must be paid in advance.

All prices are subject to change without notice. Quotes valid for 30 days.

All orders bound for USA or International addresses will be invoiced in US funds. Orders destined for Canadian addresses will be invoiced in Canadian funds. We accept Visa and MasterCard for all purchases.

Ordering

Request a quote online at any time. Purchase orders can be sent directly to This email address is being protected from spambots. You need JavaScript enabled to view it.. A representative or affiliated dealer will contact you to confirm your order, product prices, cost of shipping and delivery. Registration required before requesting a quote or placing an order.

You can place also your order via phone by calling:
Call Toll Free (US & Canada): 1.866.998.7866
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: 905.615.1367

Shipping and Delivery

Shipping and Delivery is FOB origin, prepaid and add. All international orders shipping from FOB Mississauga will be sent to the nearest airport only. Customers will be responsible for arranging pick-up and clearing customs. If there is visible damage to the carton or package, please contact Traverse Rescue within 7 days at This email address is being protected from spambots. You need JavaScript enabled to view it. with proof of damage. Please note, all original packaging must be retained for claims purposes.

Shipping Charges

Shipping charges will vary according to the weight and dimensions of merchandise and the Zip/Postal Code of where it is being shipped. Freight quotes will be provided on a per order basis. Customer may also provide account information for collect shipments.

Warranty

Traverse Rescue, LLC (Traverse) Limited Warranty states that all Traverse Rescue LLC Soft Goods are warranted for a period of 90 days after the date of invoice, to the original purchaser. All other Traverse Stretchers and Accessories are warranted for a period of one year after the date of invoice, to the original purchaser.

This warranty is provided against any material or workmanship flaws or defects. In this event of such a flaw or defect during this warranty period, please contact Traverse Rescue immediately.

Traverse Rescue agrees to repair or replace (at our discretion) the defective product. Our Limited Warranty does not cover damage due to abuse, misuse, lack of care, improper use or accidents. It also does not cover damage due to attempted repair by the purchaser that was not authorized by Traverse Rescue. No other warranties exist or are implied by Traverse Rescue. Traverse Rescue shall not be held liable for; punitive, incidental, special or exemplary damages arising out of the breach of the warranty on sales by Traverse Rescue or otherwise, or through the performance or non-performance of any third-party part, product, service or system. This Limited Warranty does not limit, nor alter, other manufacturer’s warranties on products that are sold by Traverse Rescue.

Traverse Rescue, LLC is a company formed from very mature and deep roots in the world of EMS. Traverse Rescue LLC is a Ferno Group Company, joining the many others from around the globe that are closely held by Ferno Washington, Inc., of Wilmington Ohio.

Based upon the strengths that Ferno Washington, Inc. brings to us, Traverse Rescue LLC is focused on the manufacturing, distribution and marketing of a complete line of rescue gear suited for Technical Rescue Specialists, Fire Service Professionals, Industrial Rescue Teams, Search and Rescue Teams (SAR), Ski Patrol and other professions requiring Personal Protective Equipment (PPE).

Our engineering and design experience, coupled with our involvement in the Rescue Market, allows us to develop new products and improve on existing designs. Each product we offer is “Engineered For Your Mission.” We are capable of looking after your every need, from your first call to us, right through to after-sales issues such as deliveries and warranty service.

Returns

All returned merchandise must be accompanied by a Return Merchandise Authorization number (RMA). Please contact us for the RMA number at This email address is being protected from spambots. You need JavaScript enabled to view it. within 30 days of receipt of goods. All returned merchandise must be in good and saleable condition. A 20% restocking charges will apply to all returns. Customer is responsible for shipping charges on all returned goods.

Contact

Address

  • Traverse Rescue
  • 2460 Tedlo Street
  • Mississauga, ON
  • L5A 3V3
  • Canada